Privacy Policy

Effective 4 November 2026 · Version 2026-09-21.1

This policy explains how NetSolve handles information used to provide its Paper I preparation service. Read it with our Terms & Conditions. Privacy questions and requests can be sent to connect@devsolve.org.

1. Information we collect

• Account information you provide, including name, email, phone number, sign-in method and securely hashed passwords for email login. Google sign-in supplies relevant identity information.
• Study goals, exam preferences, answers, attempts, scores, timing, progress, bookmarks and practice history.
• AI chat messages, question reports, feedback and support communications you submit.
• Purchase references, payment status, plan, amount, access period and records of policy acceptance. Payment details entered into Razorpay are handled by Razorpay and its payment partners; NetSolve does not request your card PIN or OTP.
• Technical information needed to operate and secure the app, such as session cookies, request/error logs and device/browser information available through those requests.

2. Why we use this information

We use this information to create and protect accounts, deliver paid access, remember preferences, calculate app progress, personalize practice, respond to reports, provide AI assistance, verify payments, investigate abuse, improve the service and meet legal obligations. Do not submit unnecessary sensitive personal information in chats, reports or support messages.

3. Contacting you

We may use the email address or phone number you provide for account, security, payment, access-expiry and support communications. Promotional messages and optional study reminders are subject to your preferences and any consent required by law; accepting these terms is not blanket permission for unrelated marketing. You may change available notification settings or email us to opt out of optional communications. Essential service messages may still be necessary while you use your account.

4. Service providers and disclosures

Information needed for relevant features may be processed by our hosting/database providers, Google for Google sign-in, Razorpay for payments, email delivery providers, and OpenAI for AI tutor features. AI chat content and relevant question context may be sent to the AI provider when you use those features. These providers may process information in locations outside India, subject to applicable requirements and their own policies.

We do not sell your personal information. Access may be provided to authorized staff and service providers for the purposes above, or disclosed where legally required, to investigate misuse or to protect legitimate rights. We do not promise absolute confidentiality against lawful disclosure obligations.

5. Cookies and security

NetSolve uses authentication cookies and browser storage to maintain sessions, preferences and payment-confirmation recovery. Payment and sign-in providers may use their own cookies or storage. Blocking necessary storage may prevent login or checkout from working. We use access controls and other reasonable safeguards, but no internet service can guarantee complete security. Protect your password and device; do not share account access.

6. Retention and deletion

Contact details and information entered in your account are normally retained while needed to provide your account and study history, unless you request deletion sooner. We do not treat this as permission to retain all information indefinitely. Information may be removed when its purpose ends, subject to legal, security and dispute-resolution requirements.

To delete your account in NETSolve, sign in, open Profile, select Delete Account, review the notice, type DELETE and confirm. This permanently deletes the account and associated study data and cannot be undone. If you cannot sign in, use our public account-deletion page to request deletion by email. We may need to verify your identity before processing an email request.

Some payment/audit records, policy-acceptance records and information required for legal obligations or unresolved disputes may be retained for the necessary period, with account links removed where appropriate. Backup copies may remain until their normal expiry. Deleting an account does not itself create a refund entitlement.

7. Your choices and requests

You can update available profile details in the app. Contact us to request access, correction, deletion, withdrawal of applicable consent or help with a privacy grievance. We will handle requests in accordance with applicable law. Withdrawing information or consent necessary for a feature may mean we can no longer provide that feature. You retain any applicable rights to approach the competent authority.

8. Children and policy updates

NetSolve is intended for NET aspirants. If you are under the legally applicable age for independent consent, a parent or guardian must authorize use where required. Contact us if you believe a child’s information has been collected without the required authorization so we can review and address it.

We may update this policy as features or requirements change. The effective date and version appear above. We will give appropriate notice of material changes and seek fresh consent where required.

Business information

NetSolve is an initiative of The Institute of Development Solutions (DevSolve), a society registered under Kerala societies law. Technology and systems are powered by Magno Innovation Lab Private Limited, which also receives payments for the platform.

Email: connect@devsolve.org

9. Contact

Email NetSolve at connect@devsolve.org for privacy, deletion and contact-preference requests. Do not email passwords, OTPs or full payment-card details.