Terms & Conditions

Effective 21 September 2026 · Version 2026-09-21.1

These terms govern your account, learning content and paid access on NetSolve. By signing up, including through Google, you accept these terms and acknowledge our Privacy Policy. Before purchasing, you must separately confirm acceptance of these terms and our Refund Policy.

1. What NetSolve provides

NetSolve currently supports UGC NET Paper I through practice questions, learning resources, mock tests, progress analysis and AI-assisted guidance. It does not currently cover Paper II or promise to cover every question or topic that may appear in an examination. NetSolve is an independent preparation platform and is not an official examination authority or endorsed by UGC or NTA.

2. No outcome guarantee; app scores and AI guidance

We do not guarantee any marks, percentage, rank, NET qualification, JRF award or other outcome. Readiness percentages, accuracy, evaluations, predictions, tiers and suggestions are measures generated by NetSolve’s own systems from available app activity. They are not official scores, validated forecasts of examination performance or proof of eligibility. Your preparation, examination conditions and the actual paper may produce different results.

AI tutor responses and automated recommendations can be incomplete or incorrect. Use them as study aids, apply your judgment, and verify important information against reliable sources and official examination notices.

3. Questions, originality and accuracy

Our question collection includes proprietary practice questions developed by NetSolve, contributors and its software systems. Questions may draw on syllabus concepts, previous examination patterns, expert input or combinations of concepts and question structures. “Unique” describes our practice content and does not promise that every concept, phrasing or question will be unlike anything published elsewhere, or that you will never encounter a question again.

Practice questions can differ from the actual examination in difficulty, format, type, language, distribution and subject matter. We do not claim ownership of third-party material or official previous-year papers merely because they appear on the platform; their owners retain applicable rights.

A large, evolving collection may contain incorrect answers, ambiguous wording, missing information or questions that cannot be answered accurately. Report these using “Report a problem” beside a question, or email us with its reference. We review reports and may correct, replace or withdraw content. We do not promise error-free content or a specific resolution time. An individual content error, differing difficulty or dissatisfaction with a question does not automatically qualify for a refund, subject always to mandatory consumer rights.

4. Your account and permitted use

Provide accurate contact and profile information, keep your credentials secure and notify us of suspected unauthorized access. One account and one purchased plan are licensed to one individual for personal study. Do not lend, sell, transfer or share accounts, credentials or paid access. If you cannot legally enter this agreement, a parent or guardian must arrange and authorize your use where permitted by law.

5. Content protection and prohibited activity

NetSolve’s original questions, explanations, authored compilations, software and other proprietary materials are protected by applicable intellectual-property law. Buying a plan gives you a limited, non-exclusive, non-transferable licence to view and use the available content for your own study during your access period. It does not transfer ownership or grant publication, resale, sublicensing or commercial reuse rights. That licence may be suspended or terminated for violations under these terms, subject to applicable law.

Except where law permits or we give written permission, do not copy, scrape, bulk-download, extract, publish, sell, distribute or supply NetSolve questions, answers, explanations or other proprietary content to others. This restriction covers manual copying and automated extraction, OCR, screen recording, screenshots, printing or exporting for redistribution, forwarding questions to groups, supplying coaching materials, creating translated or derivative question collections, building competing services, datasets and AI training. It applies to both free and paid content and to commercial or non-commercial redistribution. Do not remove copyright notices or evade technical limits. Personal notes for your own study do not authorize redistribution.

Do not bypass access controls, automate abusive requests, interfere with security, exploit errors, upload unlawful material or impersonate another person. Suspected misuse may lead to investigation and proportionate restrictions. Serious or repeated violations can result in suspension or termination without a discretionary refund, subject to applicable law. We may investigate reported violations, preserve relevant evidence in accordance with our Privacy Policy, request removal of unauthorized copies and pursue legal remedies available for infringement or unauthorized access, including injunctions, damages and recoverable costs where a competent authority permits. No automatic fine or predetermined finding of liability is imposed by this clause. To dispute a restriction, contact us with your account details.

6. Price, duration and payments

The currently offered plan is ₹499 as a one-time payment for access through the date displayed at checkout, currently 31 December 2026. The checkout date controls; an examination postponement does not automatically extend access. This is not an automatically renewing monthly subscription. Future offers may change, but your purchase remains subject to the access period confirmed for that purchase.

Payments are processed through Razorpay. Access is activated after successful server-side verification and payment capture, which may be delayed. If confirmation is pending, use the confirmation retry option rather than paying again. Keep your payment and order references. Your bank or payment provider may apply its own processing rules.

7. Refund and duplicate-payment policy

Paid digital access is generally non-refundable once purchased. We do not offer discretionary refunds for change of mind, non-use, examination outcomes, differences from an actual paper or isolated content errors. This policy does not exclude refunds or other remedies required by applicable law, including where a service is deficient or materially misrepresented.

If you accidentally pay more than once for the same intended purchase, email connect@devsolve.org with your registered email and relevant order/payment references. Never send passwords, OTPs or full card details. We will investigate and can process a refund for a verified duplicate charge. Approval depends on confirming the duplicate; it is not automatic. Approved refunds are returned through the payment provider to the original payment method where supported, with timing subject to provider/bank processing and applicable law.

8. Availability, changes and liability

Maintenance, internet connectivity, devices and third-party services can affect availability. Features and content may be updated, corrected or withdrawn. We will not use this clause to remove statutory remedies or materially reduce purchased access without an appropriate remedy. To the extent permitted by law, NetSolve is not responsible for indirect losses, lost opportunities or examination outcomes arising from reliance on practice content or app indicators. Nothing excludes liability that cannot lawfully be excluded.

9. Privacy, updates and disputes

Our Privacy Policy explains data collection, retention, contact preferences and deletion requests. Material changes to these policies will be notified through the app or account contact details where appropriate; updated purchase terms apply prospectively and do not retroactively remove accrued rights. Indian law applies, subject to any mandatory rights and competent consumer forums available to you. No clause restricts your right to approach a regulator or competent court.

Business information

NetSolve is an initiative of The Institute of Development Solutions (DevSolve), a society registered under Kerala societies law. Technology and systems are powered by Magno Innovation Lab Private Limited, which also receives payments for the platform.

Email: connect@devsolve.org

10. Contact and complaints

For support, question reports, account restrictions, refund queries or privacy requests, contact NetSolve at connect@devsolve.org. Include only the information needed to identify your account and concern.